A care home has been given an inadequate rating by the Care Quality Commission after inspectors found that it needed to improve in all areas.
Melody Lodge in West Keal, near Spilsby was rated inadequate in safety, care and being well-lead after a number of failings were found in an inspection in December 2018.
Inspectors also said that the care home required improvement in being effective and responsive.
We have to have a shower in cold water and boil kettles to wash the dishes downstairs.
A number of issues were found including heating and hot water, a soiled mattress which had not been changed, staffing issues, response to concerns and complaints and inadequate leadership.
The report highlighted issues with heating and hot water, with some service users having to wash in cold showers.
It said: “People told us they had to wash in cold showers. One person told us, “It’s been chilly, very chilly in here today. It’s like that all the time because we have an old water tank.
“We have to have a shower in cold water and boil kettles to wash the dishes downstairs.”
The report also highlighted an issue with a soiled mattress in one of the rooms during an inspection by the local authority.
It said that the bed has been remade with clean bedding but the matress was not replaced.
Inspectors also said that the service was not found to be caring with issues on how people were treated, punishments given and not promoting service user’s dignity.
The report said: “People were not treated with compassion and there were breaches of dignity; staff caring attitudes had significant shortfalls and some regulations were not met.
“Staff did not recognise they worked in ways which did not promote people’s dignity. We saw of collage of mugshot photographs had been created depicting people as prison convicts. In the mugshots people were holding a board which documented their conviction.
“Staff had recorded convictions that were associated with the person’s disability.
“Punitive practices were used by staff. For example, we viewed records which described punishments for people if they had behaved in ways which challenged staff.
“This included people being denied an outing or activity and being sent to their room.”
One example used was a service user being told they couldn’t have chocolate because of their behaviour the other day.
We are all for making improvements, and recognise that we need to do so, but we are currently going through an appeal process.Dawn Skitini, Manager
Members of staff also told inspectors that they wouldn’t like their family to live there due to the lack of fresh fruit and vegetables on offer.
Manager of the care home Dawn Skitini said that they are currently undergoing an appeal for areas of the report they don’t agree with.
She said: “We are all for making improvements, and recognise that we need to do so, but we are currently going through an appeal process.
“Our managing director has written to the Care Quality Commission (CQC) to discuss elements of the report we don’t agree with.
“Throughout this, Lincolnshire County Council and Lincolnshire Care Association (Linca) have been very supportive and helpful.”
The home last received a poor rating from CQC following a serious incident in 2012, but has received ‘good’ ratings since.
Melody Lodge is home to 11 residents with learning disabilities, some of whom have been at the home since it moved from Norfolk in 1978.